Refund Policy

Return Window & Eligibility

We stand behind every product sold through our platform with a comprehensive sixty-day return policy. From the date your order is delivered, you have a full sixty days to initiate a return for any reason. This extended window is designed to give healthcare professionals ample time to try on uniforms, assess fit, evaluate comfort during shifts, and make a confident decision about their purchase. We recognize that medical apparel is a functional investment, and you deserve the opportunity to ensure your selections meet your professional standards. To be eligible for return, items must be unworn beyond trying on, unwashed, free from stains or bodily fluids, and in their original condition with all tags attached. Items that show signs of wear, alteration, or damage not attributable to manufacturing defects may not qualify for return. Our policy accommodates returns for sizing issues, style preferences, color variations, or simple change of mind. We do not require a reason to be provided when initiating a return, though feedback is welcomed as it helps us improve our product offerings. The sixty-day window begins on the delivery confirmation date recorded by the carrier. Returns initiated after this period may be evaluated on a case-by-case basis but are not guaranteed for acceptance. We recommend inspecting your order promptly upon receipt to maximize your available return window.

Free Returns Process

Returning items to our platform is entirely free of charge. We cover the cost of return shipping for all eligible returns, eliminating a common pain point in online shopping. To initiate a return, log into your account or use the return portal linked in your order confirmation email. Select the items you wish to return, indicate your reason for return if prompted, and request a return authorization. Upon approval, you will receive a prepaid return shipping label that can be printed and affixed to your package. If you do not have access to a printer, many carrier locations can scan a QR code directly from your mobile device. Package your items securely in their original packaging if possible, or use any suitable box or mailer that protects the contents during return transit. Drop off the package at the designated carrier location or schedule a pickup where available. Once your return is received at our returns processing center, it will be inspected to verify eligibility. After inspection clears, your refund will be processed according to the timeline outlined below. No restocking fees are applied to any returns. The entire process—from requesting a return to receiving your refund—is designed to be as frictionless as possible, reflecting our belief that a great shopping experience includes a great return experience.

Refund Timeline & Methods

After your returned items arrive at our processing facility and pass inspection, we commit to issuing your refund within five to ten business days. This timeframe begins from the moment our team scans your return package as received, not from the date you drop it off with the carrier. The five-to-ten-day window accounts for transit time from the return drop-off point to our facility, inspection procedures, and financial processing through our payment systems. Refunds are issued to the original payment method used at checkout. Depending on your bank or credit card issuer, it may take an additional few business days for the refunded amount to appear in your account after we have released the funds. We cannot control external banking timelines but will provide confirmation once the refund is transmitted. If your original payment method is no longer active or accessible, please contact our customer service team immediately so alternative arrangements can be explored. In some cases, store credit may be offered as an alternative to original payment method refund, subject to mutual agreement. Partial refunds may apply if only some items from an order are returned. The refund amount will reflect the total value of returned eligible items, excluding any non-refundable charges such as expedited shipping fees paid at the time of purchase. We send email notifications at each stage of the return process so you are never left wondering about your refund status.

Non-Returnable Items & Exceptions

While our sixty-day return policy is generous, certain categories of items are designated as final sale and cannot be returned or refunded. These exceptions are clearly marked on product pages prior to purchase so there is no ambiguity at checkout. Items that have been customized, personalized, or altered at the customer's request are non-returnable due to their unique nature. Undergarments and under-scrub layers may be subject to stricter return criteria for hygiene reasons; these policies are noted on individual product pages. Gift cards and digital products are non-refundable once issued. Items marked as clearance or final sale are sold as-is and cannot be returned unless they arrive damaged or defective. If you receive a non-returnable item that is defective or incorrect, our standard quality guarantee applies and we will arrange a replacement or refund at no cost to you. We encourage customers to review product descriptions, size guides, and fabric details carefully before purchasing to minimize the need for returns. Our customer service team is available to answer questions about fit, fabric, and styling prior to purchase. When in doubt, reach out—we would rather help you choose correctly the first time than process a return later. Any attempt to return excluded items will result in the package being refused or returned to sender at the customer's expense.

Damaged, Defective & Incorrect Items

Despite rigorous quality control measures, occasional manufacturing defects or shipping errors may occur. If your order arrives with damaged items, visible defects, missing pieces, or incorrect products, we take full responsibility and will make it right immediately. Report the issue within fourteen days of delivery by contacting our support team with your order number and photographs documenting the problem. For damaged items, include images of both the product defect and the packaging condition, as this helps us identify whether the issue occurred during manufacturing or transit. We will provide a prepaid return label for the affected items and ship a replacement at no additional cost, or issue a full refund including original shipping charges if you prefer. In cases where a replacement is unavailable due to stock depletion, a full refund or store credit will be offered. There is no time limit restriction on reporting truly defective merchandise beyond the fourteen-day initial notice window—manufacturing defects discovered after normal wear may be evaluated under applicable consumer protection provisions. We stand by the quality of every scrub top, bottom, jacket, and accessory sold through our platform. Your satisfaction with the craftsmanship and durability of your medical apparel is not just a policy commitment—it is fundamental to how we operate as a retailer serving healthcare professionals worldwide.